Shipping policy
Processing Time
Orders are typically processed within 2–3 business days after payment is confirmed. Custom or engraved pieces may require additional time, which will be communicated at checkout or via email.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Domestic (U.S.) Shipping: 2–5 business days
International Shipping: 7–14 business days (may vary depending on destination and customs processing)
We are not responsible for delays caused by the carrier or customs authorities.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.
Customs, Duties and Taxes (International Orders)
Kelian & Co. is not responsible for any customs duties, taxes, or additional fees applied to your order. These charges are the responsibility of the customer and may vary by country.
Lost or Damaged Packages
We take great care in packaging our jewelry. However, Kelian & Co. is not responsible for items lost or damaged during shipping. If your package is lost or arrives damaged, please contact the carrier directly and notify us at info@kelianandco.com so we can assist.
Incorrect Shipping Information
Please ensure your shipping address is accurate at checkout. Kelian & Co. is not responsible for delays or losses due to incorrect addresses provided by the customer.
Questions
If you have any questions regarding shipping, please contact us at:
Lost or Damaged Packages
We take great care in packaging our jewelry. However, Kelian & Co. is not responsible for items lost or damaged during shipping. If your package is lost or arrives damaged, please contact the carrier directly and notify us at info@kelianandco.com so we can assist.
Incorrect Shipping Information
Please ensure your shipping address is accurate at checkout. Kelian & Co. is not responsible for delays or losses due to incorrect addresses provided by the customer.
Questions
If you have any questions regarding shipping, please contact us at:
📧 info@kelianandco.com